Frequently asked questions
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When will I get my order?
When will I get my order?
Orders are processed within 1–3 business days. Delivery takes about 14 business days on average. USA: 7–12 business days.
How much is shipping?
How much is shipping?
Shipping is free on every order, worldwide.
Is there real fire?
Is there real fire?
No. The flame look is cold mist lit by an LED. No fire, no heat, no melting wax.
What goes in it?
What goes in it?
Water up to the MAX line and a few drops of any essential oil you like. Switch it off before you refill.
Can I return my order?
Can I return my order?
Yes, within 30 days after delivery. How returns work.